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FAQ
FAQs
1. Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality.
2. What about the lead time?
Normal only 3-7 days, mass production time only 1-2 weeks for order quantity more than 1000.
3. Do you have any MOQ limit is there ?
Low MOQ, 1pc for sample checking is available.
4. Is it OK to print my logo on led light product? ?
Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
5. How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
6. How to deal with the faulty?
First,we offer 2 years warranty to our products.
Second,during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
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