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Exhibition Certification
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Hardware Problem |
Software Problem |
Urgent Problem |
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Within Warranty |
If the problem can't be solved in 48 hours, Xintong will send a brand new one for free, or return the product cost to the customer. |
If the problem can't be solved in 48 hours remotely, Xintong engineer will arrive at the scene in 48 hours. Xintong is responsible for all expenses. |
If the problem can't be solved in 24 hours remotely, Xintong engineer will arrive at the scene in 24 hours. Xintong is responsible for all expenses. |
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Beyond Warranty |
If the problem can't be solved in 48 hours, Xintong will send a brand new one, only charging the cost. |
If the problem can't be solved in 48 hours remotely, Xintong engineer will arrive at the scene in 48 hours. The customer is responsible for all expenses. |
If the problem can't be solved in 24 hours remotely, Xintong engineer will arrive at the scene in 24 hours. The customer is responsible for all expenses. |
FAQ
1. Could you do OEM?
Yes, we can OEM for you and submit the law of intellectual property rights.
2. Are you a factory?
Yes, our factory located in Yangzhou, Jiangsu province, PRC. and Our factory is in Gaoyou, Jiangsu province.
3. What is your product warranty?
The warranty is at least 1 year, free replace battery in the warranty, but, we supply service from start to end.
4.Can you supply free sample?
For low price battery, we can supply free sample, for high price battery, the sample cost can be returned to you in following orders.