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At YIOSI, We Create More Than Lighting.
We Create Timeless Pieces Designed With You in Mind.
There is only one way to bring together artists, designers, crystalmakers, engineers and managers.
By the passion for beauty.
This kind of dedication, integrity and quality not only goes into the design of our products, but it's in the way we do business as well. It's why we've grown from a small company to become one of the nation's leading manufacturers of fine decorative lighting.
We are YIOSI, and it is our promise to help bring timeless design into your home or project, while building lasting relationships along the way.
1. What's your warranty?
We have 5 years warranty for our chandeliers, within 5 years if there is any damages caused by transportation or installation, we will send free replacement, after 5 years, if you have any questions or need any help, we will also provide our help.
2. What are the payment terms?
We accept bank transfer (T/T) or western union, and etc. For more payment terms, you can contact us directly.
3. How to ship the goods to me and how long it takes?
There are four standard shipping methods:
A: Shipping by express: the goods will be delivered to your address directly; you only need to pay import taxes and duties. And it takes about 5~7 days.
B. Shipping by air: the goods will be sent to your nearest seaport, will be required to collect goods and do custom clearance at the airport, you will need to pay airport local charges, import taxes and duties, and custom clearance cost and etc. And it takes about 7~10 days.
C. Shipping by sea: the goods will be sent to your nearest airport, will be required to collect goods and do custom clearance at the seaport, you will need to pay seaport local charges, custom clearance cost, import taxes and duties, and etc. And it takes about one month time.
D. Shipping by sea and then transport to your address: the goods will be sent by sea to the airport, and transport by the local forwarder to your address, normally you only need to pay taxes (for some countries, taxes can be included, for more information you can contact with us.) And it takes about one month time to the seaport and then delivers to your address after custom clearance.
4. How to clean the chandeliers?
Only dry cloth is needed to clean the chandelier, make sure turn off the power before cleaning.
5. What's the quality of your crystals?
There are three kinds of crystals: K9, Asfour and Swarovski Crystals and their prices also different a lot.
6. Can I customize my own chandelier?
Yes, we can customize the chandeliers according to your requirements. And drawings will also be provided so that you can check and confirm the designs, sizes and other information.
MORE QUESTIONS? We want to hear from you!
Call us, visit us, or send us a message now! CLICK HERE.