At Wuhan Ruikeda Machinery and Electrical Co., Ltd., high customer satisfaction is one factor that differentiates ourselves from our competitors. Today, we would like to share two measures that help increase customer loyalty. One is we always treat customers like we want to be treated. On a regular basis, we will perform some simple role play in which we act out a few scenarios that involve easy-going and bad-tempered customers. Through which, our staff can be more proficient at handling different situations. The other is to stay current on customer reviews and feedback. It is worth taking the time to find out what customers want, as well as what they'd like to see improved. This, in turn, will motivate us to improve ourselves.
Since the establishment, Ruikeda has been engaged in the production of diesel generator control panel. We have quickly expanded our operations globally. The mobile generator series is available in a wide range of types and specifications. The product features superior low-temperature flexibility. There are two low-temperature tests that have been used in testing its properties such as low-temperature brittleness test and temperature retraction test. The product can withstand harsh weather conditions. More and more people are attracted by the huge economic benefits of this product, which has huge market potential. The internal structure design fully helps avoid the rain, sand, and dust from entering inside.
We take actions to deliver environmental, social and commercial benefits. We create joint sustainability initiatives by identifying and building partnerships with our customers, suppliers and the communities in which we operate.
