What should I do once I receive optical encoder imperfections?

Though we ensure a high pass rate of optical encoder thanks to our strict quality control system, there may be some imperfections found owing to the minor incidents occurring during the shipment. In such cases, customers should take some photos of the product with a focus on the imperfections. Once we have confirmed the fact with you through email or phone, we will rapidly ship another product with premium quality to guarantee your interests. Customers can also check out our warranty policy to learn about our compensation terms and conditions.

Shanghai Hengxiang Optical Electronics Co,ltd. is equipped with professional team to produce high quality optical filters. Hengxiang provides a wide range of germanium lens for customers. HENGXIANG germanium optics is manufactured using the best quality raw material and cutting edge technology under the guidance of skilled professionals. It has become indispensable in modern day life. Customers who purchase this product all agree it's hard to imagine life without it because it really makes life easier.

Hengxiang will strive harder to meet customer needs. Contact us!