What to do if caster wheels is damaged during shipping?

If the caster wheels you have ordered is arrived damaged, please contact Qingdao RuiHao Industrial Products Co., Ltd. Customer Service as soon as possible. We will advise you on how best to proceed once the damage has been confirmed and assessed. And when we have confirmed the damage or fault, we will endeavor to repair, replace, or refund items where possible. For fast processing of your return, please ensure the following: retain the original packaging, accurately describe the fault or damage, and attach clear photographs of the damage.

RuiHao is an enterprise that incorporates trolley wheels development, market development, production and sales. rubber wheels produced by RuiHao is very popular in the market. The novel design put forward by RuiHao realizes more scientific and efficient management of hand truck. The product won't cause any damage to floors. The product stands out for its durability. With strong construction, it features impact resistance, which enables its mechanical components to withstand any kind of damage. It has a non-marking tread pattern, which ensures a safe interaction with multiple floor surfaces.

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