What to do if metal candle holders is damaged during shipping?

If the metal candle holders you have ordered is arrived damaged, please contact Forwing Arts & Crafts (Hong Kong) Co., LTD Customer Service as soon as possible. We will advise you on how best to proceed once the damage has been confirmed and assessed. And when we have confirmed the damage or fault, we will endeavor to repair, replace, or refund items where possible. For fast processing of your return, please ensure the following: retain the original packaging, accurately describe the fault or damage, and attach clear photographs of the damage.

Forwing outdoes many similar enterprises in manufacturing high quality metal cup holder. As one of Forwing Arts & Crafts's multiple product series, votive candle holders series enjoy a relatively high recognition in the market. The product will not be punctured easily. Its material, usually PVC and oxford fabric, with high density and stiffness, can prevent accidental damage. The product is not susceptible to the splash of oil, salt, acid, alkali, or chemical liquids. This product helps in controlling environmental pollution. By consuming little energy, it reduces the carbon emission to the environment. The product is distinguished by its clean and simple lines.

Our firm bears societal responsibilities. We are engaged in reducing energy footprint by shifting to renewables like solar, wind or hydro.