What to do if stone slab countertop is damaged during shipping?

Please inform the freight forwarder and contact us first of all. Do not pick up the goods, and please wait patiently until Xiamen Shihui Stone Co., Ltd arranges third-parties to inspect of the goods, issue a report, and make a written certificate. At the same time, prepare the documents to claim. The original bill of lading, unloading document, cargo damage test report, proof claims, and other documents can prove the cause of the cargo accident, the degree of loss, etc. Once the cause of damage is confirmed, you have your right to claim for compensation. We, as a seller, do our best to pack every product as firmly and stably as possible.

Shihui Stone is sophisticated in manufacture high quality solid stone countertops products. Shihui Stone is mainly engaged in the business of solid stone countertops and other product series. It is not prone to rust in rigorous conditions. It has been painted with a layer of coatings on the surface. The coatings offer a protective or decorative function. Except for making countertop, it is also suitable for wall, floor, stairs, and window sills applications. This material will help decrease the risk of infection or allergic reactions to limit the occurrence of mites and bacteria. Treated by fine polishing workmanship, its surface is smooth to touch.

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