Q: How should I pay? What modes of payment do you accept?
A: T/T, Paypal, Western Union & Trading Assurance acceptable.
Q: Is sample order acceptable?
A: Yes, for most of the batteries, sample orders for testing quality is reasonable and acceptable.
Q: Is your battery quality approved?
A: Yes, we guarantee that all cells are 100% original from Panasonic, Samsung, LG and Sony. And we will have full inspection of each cells and grouping them before assembling into battery packs. And all finished battery packs will be under a full inspection before shipment
Q: How can you prove that your cells are 100% original?
A: We can show you the original pack list and other related documents.
Q: what is your lead time if I placed an order?
A: For all products in stock, our lead time is within 2 working days after payment received. For thoese that we don't stock for the moment such as customized battery packs, the lead time is around 7-10 days.
Q: What is your warranty?
A: We guarantee the quality before the item is shipped. You can enjoy 30-day free refund, 4-month free replacement, and lifetime maintenance service from the date of delivery. Any damages caused by improper use are not covered by our warranty.
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