Chandeliers & Pendant Lights
Packing & Delivery
Q. Are you factory or trading company?
A: We are a factory, but we can direct export.
Q. Can we customize products ?
A: Sure. We can provide OEM&ODM customization by your request. We have our own design team, and could custom products with different size,shape, color, or a new model.
Q. What certifications have you passed?
A: Our company has passed CE,ROHS, FSC, Green-e, ECF, PCW,CE, ROHS, ISO9001
Q. Can you send free sample?
A: Of course!
Q. What’s your MOQ?
Q. What’s your payment terms?
A: Weaccept T/T, Paypal, Western Union, Bank transfer etc.
Q. Can I mix different designs?
A: Of course!
Q. Is any discount for us?
A:We can negotiate the discount if the order more than MOQ.
Q. Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty for our products. During the guarantee period, we can give a perfect solution based on fact. You can choose difference ways: Renewal part, Exchange goods or Refund...
Q. What’s the way of transportation?
A: For sample order, we normally use international express, such as DHL. FedEx, TNT, UPS etc, arrive in about 5-7 days. If large quantity, we suggest shipping by sea.
Q. What is the sample and production lead time?
A: 15-30 days, according to your order quantity.
Q. Are there any optional for packaging?
A: Our common packaging way is brown box. Customized packaging will be welcome.
Q. Does your product include light sources?
A: No. Light sources are not included.