Package: Standard export wooden box

 Lead time: after receiving full money we will send within 5 working days

 Shenyang Jiahua De-long Science *Technology Development Co.,Ltd is located in Shenyang in Liaoning Province ,is one of the biggest leading company for sign equipment & media in China.Our company is is a professional CNC router manufacturer, focusing on producing high quality machines and providing the best service. We specialize in manufacturing CNC routers, laser engraving/cutting machines, plasma cutting machines and cutting plotters. Our products are widely used in various industries such as arts and crafts processing, advertising, clothing, leather processing, model- and printed-hectograph making, woodworking and stone working.

Since 2001, Jiahua has begun targeting the foreign market. Now our product has been sold to Europe, USA, South America, North America, and Africa, totally more than 50 countries.
. We pay much more attention on the quality than price, we believe quality is the base of survival and growth.
We welcome all the customers all around the world to make great business and share the success together

Q1. Do you provide warranty for the inkjet printers?

We supply 1.5 year(18 months) free warranty for the electric boards. Within 1.5 year, if the boards have any problems, please send the defective board to us and we will repair it soon without charging. (Printhead and consumable parts are not included.)

Q2. What kind of after-sales- service do you have for  PRINTING MACHINE?

A. We have 16 experienced engineers and 1 technical online customer service to supply 18-hour online service. If you have any problems, we can solve them online via skype and WhatsApp.

B. Also, remote control service via the software Team Viewer is provided for the customer to install the software and adjust the program.

C. At the first time, free training course will be provided to assist customers on installation and maintenance of the printer. If customer needs, we can send our engineers abroad to provide service such as machine setup and repairing. Also free training for your staff is provided.

Q3. Does the  printing machine have the printing video?

We have uploaded the  machine printing video in YouTube; if you want to see the printing effect, please contact me for Video links

Q4.Payment terms and delivery date?

Payment terms: we accept the T/T transfer, Western Union, telegram, also L/C.

Delivery date: for goods in stock, within 2 workdays after full payment is received.

Q5. Is the machine equipped with software?

The machine is already equipped with both the controlling software and RIP software.

Q6. What about the quality of ink?

The inks we supply are of high quality due to many times of rigorous tests in our machine, so problems like jam print head or bad printing effect will not occur. If problem about ink occurs, we will judge it soon and then take the responsibility if it is our fault.

Q7. Can you send the ink by DHL?

Yes, we can send ink by DHL.

For small quantity, we can send products by DHL; for large quantity, we suggest customer considering sea transport due to lower cost.

Q8. Do you offer ink sample for testing?

We provide free samples (1 liter of ink) while the shipping cost should be paid by customers.