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1.For all your inquires about us or our products, we will reply you in detail within 24 hours.
2.We have a good translation, enthusiastic sales and service who can speak fluently in English language.
3.Professional person communicate with you before the order.
4.Provide complete post-sale service, including installation, technical guide.
5.Provide strict quality check for each part, each process before export.
6.OEM&ODM, also provide customized service.
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days .Mass production time usually needs 5-7 working days. It depends on your order quantity.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 working days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Fourthly we arrange the production.
Q6. Is it Ok to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period. We will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.