1.Why your price is lower than orther suppiler?
We in underwater lighting over 10 years,we have good relationship and good reputation with all kind of raw material supplier,like housing ,niche,we also own a Packaged LED factory and we have a independent R&D department for new products and design our own driver or your custom RDM/DMX driver fix your project's request,samply send us your requirement,we will find out best solution for you.
2.How about the warranty?
We have good relationship with big brand of LED Chip like CREE,EPISTAR.We guarantee using quality led chip product,and Stable and durable driver which has undergone the market test and the baptism.for normal products,we offer 2 years warranty.
3.If product did't work within the warranty periods,what should i do?
Please kindly send us photo or video and detailed description about product,our engineer will find out the problem very soon then give you solution,if actually it is product's problem ,we will send you component to replace.
4.Do you have CE&rROHS certificate?
Sure,we do have CE and ROHS certificate,it will be no problem at all to sell in most EU country and other country which request these two certificate.
5.Can you offer better price for large order?
For large order,please send us your quantity and specification,we guarantee offer you best price.
6.Do you accept sample order?
Yes,you can make sample order for quality check.
7.How to place an order?
For small order,we recommend you place order in alibaba.com.It is safe and fast.For large order please send us email to confirm important things like payment,shipment,delivery time etc,we will start producing ASAP after received advance payment.
8.When will I receive the products I ordered?
It depend on which shipment term you choosed,by fast express service like DHL,UPS,TNT,Fedex etc,You can expect your order to arrive within 3-7days,you can track your package after we have sent goods.other Economy express will take longger.by sea shipment ,we have to confirm with shipping company.
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