Shenzhen Topway New Energy Co., Ltd. Our company has been focused on the production and development of new energy batteries over 10 years. our products mainly include lithium polymer battery, alkaline battery, carbon zinc battery, lithium coin battery and NI-MH rechargeable battery. The company has passed the ISO 9001:2015 Quality Management System.We have more than 300 employees, all kinds of daily production of battery 500,000 goals . We have excellent group of technical engineers and efficient customer service team. We use advance production equipment from South korea and have the special formulas to provide customers with green energy.Currently, Tewaycell is already export to Amercia, France, Gremany, Australia and 20 other countries and regions.
For lithium polymer battery, we can provide 3pcs( capacity < 500mAh) of free samples and buyers pay for the shipping cost. If items in stock, we can send out sample within 7 days.
Our cooperative policy
1. Making the sample until you are satisfied with it. 2. Offering professional one-on-one service and replying your E-mail within 6 hours 3. Inspection before shipment. 4. Priority to get the our latest product information after our cooperation
1. Q. Can you explain in detail how you match cells for a battery pack before you assembling the pack?
A: We will do the following things before assembling the pack:
a. Select capacity, same capacities cells for one pack
b. Measure the voltage, same voltage cells for one pack(difference is under 0.02v per cell)
c. Measure the inner resistance,same IR cells for one pack (difference is under 1m Ohm)
All above steps are very strict to make sure the pack performance is perfect.
2.Q:How about you payment and delivery items?
A: Payment items: By T/T, 50% for deposit, and balance all before shipment. For smallamount, we also accept payment via PayPal, Western Union.
3.Q.Can I have a sample order?
A: Yes, samples orders are welcome.We can offer free samples if the quantity not above 3 pcs, you only need to pay the shipping cost.
4. Q: How to solve the quality problems after sales?
(1) Take photos & videos of the problems and send to us.
(2) Send back the physical problem battery by express to us.
(3) Engineer will analyze the defective battery within 2 working day.
(4) 1 Year Warranty after leaving our factory, our defect rate is under 1%,we'll repaired or replaced the battery for free if non-human factor quality problems be confirmed.
5.Q: How's your lead time?
A: 2-5 days for sample, 10-15 working days for large quantity.
6.Q: What kind of certificates could you provide for these batteries?
A: We have CE,CB,KC,MSDS,UN38.3 for most our current model, if It's custom-making design, usually no current certificates, we could apply for you if you need, but the related fees should be paid by your side, and if your order is big enough, certificate fees can be refunded.
7.Q: Can your factory print our logo/brand on the product?
A: Yes, and we will do this free of charge if the order quantity is big enough, please contact us for more details.
8.Q:Can you make customized battery?
A: Of course. We have professional engineers that can give you the most suitable solution according to your special requirements.
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