Q1: Are you factory?
A1: Yes, our factory is in Shenzhen, china. Specializing in rechargeable batteries. Lithium ion batteries, lithium batteries and power batteries and chargers for more than 10 years.

Q2: Do your e-bike battery come with charger?
A2: All of our e-bike batteries come with charger.We have normal charger and fast charger.If you need fast charger please contact with us.

Q3: Do your electric bike batteries come with BMS?
A3: Yes, Our batteries all with SEIKO IC BMS, with stable performance.Which can protect the battery avoid short circuit,Overcharged,Overdischarge and Overcurrent.

Q4:What is your delivery date?
A4: Electric Bike Battery will be sent out within 7 days after confirmed order,shipping will cost 3-15days,it depend on quantity and which battery you need.

Q5:How long is the battery expected to last?
The battery should have around 800-1200 recharge cycles, about 2-3 years.Its capacity diminishes over time, when it goes down to 75%, you should replace it.The more you use the bike, the better the battery retains its capacity, since it keeps the Lithium moving.

Q6: How to maintain the battery?
A: The battery should be stored in clean, dry, ventilated, dark environment when not using.keep it after full charge,recharge it every 3 months or 6 months.

Q7:What about after-sale service?
A7: We will offer you 1 year guarantee. If there are any problems, please inform us, we will offer you positive solutions.Besides,we also have office and warehouse in US/Germany,can give you better after-sale service.

Q8: Can you provide OEM and ODM service?
A8: Yes, We are a professional Electric Bike Battery manufacture with factory, which produce all kind of high quality Ebike lithium batteries as customers' requirements and designs, welcome to place OEM and ODM orders and visit our factory.