Q1. Can I have a sample order for LED rope light ?
A: Yes, we welcome sample order of LED rope lamp to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time ?
A: Sample needs 5-10 days , mass production time needs 2-3 weeks .

Q3. How do you ship the LED rope light and how long does it take to arrive ?
A: We usually ship by DHL,UPS,FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q4. Is it OK to print my logo on led Christmas light product ?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q5: Do you offer guarantee for the Christmas light ?
A: Yes, we offer 1 years warranty to our products.

Q6: How to deal with the faulty ?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q7:Why there is color difference between real product and photo?

Due to difference light situation and camera, there will be difference.