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Shipping

Through years of exporting business, we work closely with many carriers such as DHL, UPS, FedEx, TNT, EMS, etc. 

We can always pick the most economical and safest shipping way for you. In some cases,

we ship by air cargo and by sea to help our customers to reduce the cost. 

Also, you can send your own forwarder to pick the goods from our factory 

Payment terms

For order less than 1000usd, you can pay by Paypal, the Western union

For massive order or OEM order, you can by T/T, L/C, bank to bank wire.

Delivery time

Our lead time for samples is usually within 5 days.

OEM orders usually ship between 15 days to 20 days depending on order qty.

OEM/ODM service

 Over 5 years in OEM/ODM service, we are proud to help our customers build up their own brand. 

All you do is send us your logo layout and we can put your logo on the unit and the packages. 

After-sale service 

 1. We keep an eye on your shipment and update you when to expect the goods.

2. Our legal warranty is within 12 months after shipment.

3. Send us video or pictures of defective units.

4. We will send you replacements in your next coming order once we confirm the QTYs. 

Our professional team will be glad to answer all your questions within 24 hours. 

 It is believed a good communication makes the business so much easier for both of us. 

 Please do not hesitate to talk to us if you have any questions. 

Q1: How can I place an order with you? 
A1: Send us an inquiry telling us which items you need. Our sales will reply to you within 24 hours. Once we confirm the order details, a Proforma Invoice will be sent to you for review

Q2. What payment terms you offer?     
A2: Paypal, Western union for trial order or an amount less than 1000USD. T/T or Trade assurance for bulk orders

Q3: When will you ship out the goods after the payment is made? 
A3: Sample order: 3-5 working days
OEM order: Within 7-15 working days depending on QTYs.

Q4: Can I put my private logo on the products?
A4: Of course, just send us your layout and we will turn it into samples for you to confirm.  

Q5: What is your company's warranty policy?
A5: We offer 12 months warranty for any defective units during our manufacturing.

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