1. Are you manufacturer? Yes, we are manufacturer with almost 10 experience years. 2. Which test can be passed ? Our material is Eco-friendly, and can be meet European / US / CA / AU toy standards such as EN71, REACH, ASTM F963, CPIA... 3. Can you do customized product? Yes, we accept OEM orders, we can make the products according to your own design and requirement, any idea you have in mind, we can help to make it into reality. 4. Are you able to provide custom packaging? Yes, you can request your own packaging info. and offer us the design. 5. What is your policy of sample fee? According to our company’s rule, we’ll need to charge you sample fee, but refund 50%-100% of them back to you in official order based on your quantity. 6. Sample deliver by freight collect or prepaid? Delivery cost will be on buyers, but you can choose us to pay in advance to save cost and then pay back. 7. How you control product quality? We have a professional QC Team to check the quality before the shipment. All products inflates test for 24 hours, leaking ones will be picked out, 100% good quality for customers. 8. What’s your production lead time? Usually 30 days after sample/order is confirmed and deposit received. 9. What is the payment term? We usually do T/T 30% deposit and 70% before shipment. Basing on our cooperation, we also do other payment way. If you have any specially request, you can talk with us.