Q1:Can I have a sample order for Smart LED Strip light?

A1:Yes, we welcome sample order for test to check quality. Mixed samples are acceptable.

Q2:Do you offer guarantee for the products?

A3:Yes,we offer 3 years warranty to our products.

Q3:How do you ship your goods and how long will it take to arrive?

A4:We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also optional.

Q4: How to deal with the faulty?

A5: Firstly, Our products are produced in strict quality control system and the defective rate will be lessthan 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.